Center of Excellence 

MTAIT

Delivering better business outcomes
from Agile Service Delivery

The IT Center of Excellence and Agile Service Delivery is a foundational element to drive high-impact execution.  We develop business capabilities that focus on organizational change that leads to better business outcomes. Our business capabilities ensure alignment and shared understanding of the operational excellence vision & strategy; enabling readiness while orchestrating the roadmap for success. 

What is

Agile Service Delivery?

Agile Service Delivery promotes agile principles like flexibility, collaboration, rapid feedback, and continuous improvement. These principles drive the changes to how MTA IT does business with each other, our stakeholders, and our customers.

The result is products that are developed quicker, better, and
more efficiently.

What are the

Benefits of Agile development?

  • High level of customer/stakeholder product engagement
  • Promoting transparency
  • Early and predictable delivery
  • A focus on customer value
  • Motivated and productive development teams
  • Improved quality
  • Better risk management

How do we transform

Product Delivery
to Agile?

In our System of Delivery, we build a team-based structure to enable an Agile environment. We put core governance elements in place and metrics that promote rapid feedback on progress and attainment of business goals. This system sets the stage for forming and building teams and governing and measuring progress and outcomes.


How can my team 

Start in Agile today?

Our Product Playbook is an overview of the Agile product development process at MTA  IT. This will help you get familiar with the structure and terminology used by Agile teams in today’s business.

View the Product Playbook

Our Product Leadership

Carolyn Ortega

Deputy CTO, IT Center of Excellence, Agile Service Delivery

Anoop Nair

TBD, IT Center of Excellence and Agile Service Delivery

Want to learn more about

The basics of Agile?

Watch our video series

Need to Submit a Request or Comment?

Use this form to submit ideas, needs, bugs, and any other requests you need the IT Center of Excellence and Agile Service Delivery to address. This form replaces creating an issue on the former ATO Jira project.
Submit a Request

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