As we near the end of a successful 2023, Carolyn Ortega (Chief Product Officer) and our colleagues share with us their Product experience and a few words of gratitude and thank you message to all!.

We had the pleasure of meeting with our business stakeholder Grace Coleman, Assistant Director, Office of the President. As a Product Owner, Grace has been an immense contributor to the Corporate Group team. In this video, she details her experience within Product Evolution, her triumphs after incorporating this new Agile process into her everyday work streams, and the success she has experienced thus far.

These past few months have been an incredible journey for our IT Product Management team and for our business stakeholders in the expeditions. The Product Evolution continues to progress and the exceptional products our teams are producing along with the collaboration…

To provide greater transparency into the status and progress of projects managed in ServiceNow, we have made several changes to the MTA IT Projects Executive Dashboard. This dashboard can be accessed in ServiceNow by visiting the ServiceNow Portal and selecting “Dashboards” or directly by going…

Have you ever visited an overly complex website and struggled to find the information you’re looking for? Even download an app where the buttons are too difficult to click, or you get lost in screens that make no sense? In these cases, you’ve likely clicked away and gone somewhere else out of frustration, never to return.

Two additional Encore micro-learning sessions are available in our MTA Micro-Learning platform. Both sessions will cover content related to Dealing With Dependencies. The courses will focus on two primary areas, how to coordinate work across teams who are working together to deliver to a customer…

Product Evolution is here, and it’s gaining some serious momentum. Big changes like this are never easy, but we’ve said from the beginning that Product Evolution would be worth it. And, day by day, we’re starting to see even more evidence of that. But don’t take our word for it…

Not everyone’s expedition journey ends at the same place. And we’re not just talking about from company to company. Even here at MTA, you’ll notice that as more and more expeditions begin embarking on their journey, every expedition will have different sets of activities, different outcomes they’re trying to…

As of May 2023, we have hosted 17 Product related micro-learning courses with an audience of over 300 attendees. We have received numerous feedback from our colleagues throughout the past few months through calls, messages, and word of mouth.

In a large, complex, rapidly changing organization such as MTA IT, there needs to be a systematic way for us to decide on what problems we need to solve, how we’re going to build the solutions to those problems, and how we can build them in the most efficient way possible.

We scale for many reasons. The main reason is that in large organizations like the MTA, more than one team is often required to build something new, and we need a way to bring the right people to the conversation at the right time. We also need a way to discuss what is necessary to satisfy the request.

For MTA IT to keep pace with our fast-paced world, we need to focus more on managing the value we deliver and less on managing the work itself. Product Evolution seeks to fundamentally change how we organize ourselves, collaborate with stakeholders and customers,.

We’ve all been in a meeting where someone asks, “I’d like to see the metrics.” Your response should almost always be “Which ones?” The word metric is better with a qualifier in front of it. For example, if you want to know how a system for delivering software is working,.

In today’s dynamic and fast-paced world, effective team performance is crucial for organizations to thrive. Understanding our roles, our strengths, and how we contribute to the overall success of the team is essential to becoming a high-performing team.

This week we opened up four additional courses for July focused on Product Line Team (PLT) Roles and Delivery Team (DT) Roles.