Status: Customer Experience

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  2. Product Category Status
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  4. Status: Customer Experience

Customer Experience Product Category Workload

Teams use metrics to deliver backlog items aligned with high-priority business outcomes, continuously improving quality and accelerating time-to-market.

Work in Progress

SummaryIssue key
CCaaS Paratransit Transition to Genesys CloudCE-1073
CCaaS: Content Management, Operations, and Reporting 2023 Q4CE-60486
CE Data - Automated API TestingCE-1032
CE Data - Data Hub V2CE-1031
CE Data - Improve Monitoring and Validation of Incoming DataCE-1034
CE Data - OTP v2-Custom transfersCE-1037
CE Data - OTP v2-FaresCE-1042
CE Data - OTP v2-PathwaysCE-1041
CE Data - Q4-2023 - OTP v2-Trip planning customizationsCE-1039
CE Data - Q4-2023 OTP v2- Improve Control file dataCE-1038
CE Data - Q4-2023 OTP v2-Accessible routingCE-1036
CE Data - Q4-2023 OTP v2-Nearby APICE-1035
CRM Cloud - Case Data UploadsCE-60673
CRM Cloud - Case Field LogicCE-60672
CRM Cloud - Case Page LayoutsCE-60693
CRM Cloud - Experience Cloud Q4CE-3674
CRM Cloud - Quality Assurance ModuleCE-1163
CRM Cloud - Reports and DashboardsCE-1105
DS - AAR - Inquiry formCE-3293
DS - Beacons functional in Production (includes Drupal 10)CE-3271
DS - Improved website searchCE-1046
DS - Pristine - Beta bugs and featuresCE-3277
DS - mta.info - Convert E&E lookup into ReactCE-1047
DS - mta.info Drupal CMS - State of good repair Q4 2023CE-3280
DS - mta.info Drupal CMS - State of good repair Q3 2023CE-3279
DS - mta.info Drupal CMS - operational enhancements Q4 2023CE-60613
DS - mta.info Drupal CMS - Drupal 10 updateCE-3283
DS - mta.info Drupal CMS - State of good repair Q1 2024CE-61242
DS - mta.info Drupal CMS - State of good repair Q4 2023CE-60913
Digital Screens - Improving Template Refresh RateCE-60681
Digital Screens - NYCT Template ImprovementsCE-60682
Enhancements (Q1 2024) : Migrating teams, Design refinement, Workflow improvementCE-3654
Improve audience segmentation capabilities (Q1 2024)CE-61300
Issue investigation & bug fixes (Q1 2024)CE-60887
Issue investigation & bug fixes (Q4 2023)CE-3676
Maintenance (Q1 2024)CE-60962
Maintenance (Q4 2023)CE-3678
Maintenance: admin, customer service, data hygiene, issue investigation (Q1 2024)CE-61176
New Elevator/Escalator FormCE-60576
State of Good Repair Q1CE-61132
Sunset MIS Sciences (Q4 2023 - Q2 2024): Elevators & Escalators alerts buildCE-60980
TrainTime - iOS Live Activities/Dynamic IslandCE-410
TrainTime Capture User Location DataCE-3605
TrainTime General Enhancements Q1 24CE-61081
TrainTime Push NotificationsCE-394
TrainTime SOGR (State of Good Repair) Q1 24CE-61080

Backlog

SummaryIssue key
APP-0913 MetroCard Merchant Locator Web PageCE-60499
APP-1174 Web-Based Delay Verification SystemCE-60501
APP-1592 Train Time Mobile Portal - MNRCE-60498
BacklogCE-60640
CCaaS User Experience Improvements 2024 Q1CE-60491
CCaaS User Experience Improvements 2024 Q2CE-61134
CCaaS: Content Management, Operations, and Reporting 2024 Q1CE-60948
CE Data - GTFS service changesCE-1033
CRM Cloud - DCU Case FormCE-60657
CRM Cloud - IntegrationCE-3775
CRM Cloud DevOps/GovernanceCE-1519
Contact Center Paratransit / AutomationsCE-55
DS - Audit and review website & AAR for Web Content Accessibility Guidelines (WCAG) complianceCE-61148
DS - Digital Screens - Refresh rate to 10 secondsCE-1217
DS - Pristine - Add in RR ticketingCE-3757
DS - Pristine - Citibike availabilityCE-3745
DS - Pristine - Device WidgetsCE-3749
DS - Pristine - Integrate with multi-modal providerCE-3760
DS - Pristine - Native AAR integrationCE-3758
DS - Pristine - OMNY integrationCE-3759
DS - Pristine - Post release improvementsCE-60737
DS - Pristine - RR trip / information display enhancementCE-3750
DS - Pristine - Station CrowdingCE-3755
DS - Web apps - Operational enhancements Q1 2024CE-60513
Enhance the GTFS Realtime and Static feeds to provide more data for Developers community and MTA applicationsCE-3989
Enhancements (Q2 2024): Migrating teams, Customer journeys, IntegrationsCE-60981
Enhancements (Q3 2024): Integrations, Advanced CommsCE-60984
Enhancements (Q4 2024): TBDCE-60987
GTFS prediction accuracy analysis for SubwayCE-2781
Improvements to SFDC Mobile App ExperienceCE-60863
Issue investigation & bug fixes (Q1 2024)CE-61469
MTA Trip Planner Usability and Data Maintenance 2024 Q1CE-60932
MTA web properties to comply with WCAG 2.1 Level AA guidelinesCE-61359
New Mercury email stylingCE-61381
Q1-24 - CE Data - Improve Monitoring and Validation of Incoming DataCE-3843
REQUESTING APPLICATION DEV SPECIALIST ABHILASH ACHENKUNJU FOR APPROVAL TO ASSIST WITH THE FOLLOWING CABLE MANAGEMENT SYSTEM (CMS) TASKS FOR THE EMD GROUPCE-3958
TrainTime Accessibility EnhancementsCE-400
TrainTime Automate Intercom ResponsesCE-3941
TrainTime Bike Lock Docks PilotCE-3914
TrainTime Enhance RadarCE-3932
TrainTime Event Promotions for UBS ArenaCE-3913
TrainTime Fine-Tune Trip PlansCE-3911
TrainTime Funnel Backend Data to Solari and AVPSCE-3930
TrainTime LIRR Care ImprovementsCE-3931
TrainTime Mapbox ImprovementsCE-405
TrainTime Migrate Fare Purchasing Filter Logic To BackendCE-3934
TrainTime Migrate Station PagesCE-3936
TrainTime Polish Human-Entered Data ChannelsCE-3937
TrainTime Streamline Purchasing FlowCE-3939
TrainTime Survey CustomersCE-3909
Trip Planner Schedule Data Maintenance - Quarterly Planned Service Change Data UpdatesCE-414