Metrics

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  3. System of Delivery
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  5. Metrics

Key Decisions

Metrics are the way in which we measure the performance of the delivery organization. Effective measures are also used to focus the organization on key business outcomes – and to demonstrate achievement. There are three primary categories of measurement:

System of Transformation: Metrics that demonstrate clear progress against transformation objectives and help to objectively show the value of transformation. These metrics also serve to show that the transformation is under control and delivering as expected. 

System of Delivery: Metrics that demonstrate the overall performance of the System of Delivery. Metrics should exist at all levels of the Governance Model but become particularly relevant to the business as you move higher in the stack from team-level metrics into product line and product category-level metrics.

Business Outcomes: These metrics are tied to the key business objectives for the organization and serve as the “targeting” for the System of Delivery. Sometimes taking the form of OKRs, Objectives, and Key Results, these measures create focus and alignment on what matters the most. 

If the entire organization does not succeed – if the organization is not producing better business outcomes – it doesn’t matter how well we do Agile at the team level. Our transformation approach has metrics and tooling that allow MTA to measure, control, and truly evaluate if the transformation is yielding the promised business results.