The Product Playbook

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  2. The Product Playbook
MTA IT leadership has developed a set of strategic goals and initiatives to evolve the organization towards greater business agility. To achieve our strategy, we must create a product-aligned Agile organization across MTA that connects those strategic goals to execution.
This is our Product Playbook.
The Playbook guides the sustainable enterprise adoption of our Systems of Delivery, System of Transformation, and  System of Continuous Improvement.

Our approach to Enterprise Product Delivery

The Enterprise Product Delivery reflects our systems-first orientation via three interlocking systems: a System of Delivery, a System of Transformation, and a System of Continuous Improvement.

These systems provide a comprehensive approach to ensure that we attain our business outcomes by aligning the organizational components and practices that enable those outcomes.

Product Line Team

This team exists to understand the Product Category Team’s business needs, while breaking Epics into Features and Features into User Stories. The team maximizes the flow of value across Delivery Teams while accelerating risk reduction and the validation of assumptions. A significant role this team plays is the early identification of cross-cutting concerns, impediments, dependencies, and other issues that can’t be easily resolved.

These teams are formed around a Product Line or business capability area. They provide clarity through a well-defined backlog and hold teams accountable to make and meet commitments. The Product Line helps ensure the Delivery Teams have everyone and everything necessary while showing measurable progress by facilitating the demonstration of integrated features and providing timely information to the Product Category Team.

How to use the Playbook

The System of Delivery section provides a deep understanding of the Product Category, Product Line, and Delivery Teams that comprise the 3-tier governance model. Learn more at:

The System of Transformation section explains the Define the End State and all the events involved in the Transformation and details out each Basecamp and associated outcomes. Learn more at:

Metrics are the foundation of the System of Continuous Improvement and show how we measure performance. Here, you’ll learn about the value of metrics and which metrics to focus on in support of a specific goal. Learn more at:

Presentation templates, spreadsheets, and white papers that will help you to apply the practices of the Playbook are available in the Artifacts library.